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Frequently Asked Questions

How do I place a custom pet order?

Just follow these 3 simple steps:
- Choose your pet type and product
- Upload 3–5 clear photos
- We’ll craft and ship your one-of-a-kind plush
No design skills needed — just your pet’s cutest photos!

What types of pets can I customize?

We can create plushies of:
- Dogs
- Cats
If you loved them, we can craft them.

What kind of photos should I upload?

Please upload:
- Clear front-facing images
- Close-ups of the eyes and fur pattern
- Side and back views help us capture your pet’s unique features more completely.
The better the photos, the better the result!

How long does it take to receive my order?

The total time from order to delivery is around 4 weeks, with slight variations depending on your country or region.

Do you ship internationally?

Yes! We ship worldwide.
Delivery times and shipping fees may vary slightly depending on your country or region.
You’ll see the exact cost and estimated time at checkout.

Can I preview my plush before it’s shipped?

Each plush is handcrafted, and while we don’t send previews, we guarantee top-notch quality.
If there's ever an issue, we're here to help.

What if I'm not happy with the result?

We know this plush is a meaningful tribute. That’s why we share a design preview before shipping.
If the result clearly differs from your reference photos, we’ll offer one free revision within reasonable limits.
As each plush is custom-made, we can’t accept returns or full refunds — but we’re always here to help and will do our best to make it right.

Is this only for pets that passed away

Not at all!
Whether your pet is with you or in your heart, our plushies are a beautiful way to celebrate your bond.

What materials do you use?

Our materials vary depending on the product type and size — from soft fabrics for plushies to durable metals and frames for keepsakes.
No matter the item, we always choose high-quality, pet-safe materials that best reflect your pet and ensure lasting memories.

Can I order this as a gift?

Absolutely!
You can include a gift note at checkout — and we’ll package it with care.

I still have a question — how can I contact you?

You can use the message form above or email us directly at [your email]. We’re happy to help!